Is your Chromebook touchpad not responding or behaving erratically? A simple hard reset can often resolve touchpad issues without requiring professional repairs. Follow this guide to troubleshoot and fix your touchpad using a hard reset.

Step 1: Understand the Hard Reset

A hard reset restarts your Chromebook’s hardware, including the touchpad and keyboard. It does not delete any files or user data, making it a safe troubleshooting step.

Step 2: Perform the Hard Reset

1. Locate the Refresh Key on your Chromebook’s keyboard (a circular arrow in the top row).
2. Hold down the Refresh Key.
3. While holding the Refresh Key, press and release the Power Button.
4. Release the Refresh Key when the Chromebook starts rebooting.

Step 3: Test the Touchpad

After your Chromebook restarts:

1. Log in to your account.
2. Move your finger across the touchpad to check its responsiveness.
3. Try clicking and performing gestures (e.g., two-finger scrolling) to ensure full functionality.

Step 4: Additional Troubleshooting (If Needed)

If the touchpad still doesn’t work:

1. Check for Software Updates:
   • Go to Settings > About ChromeOS > Check for Updates.
   • Install any pending updates and restart your device.
2. External Mouse Test:
   • Connect an external mouse.
   • If the mouse works but the touchpad doesn’t, the issue may be hardware-related.
3. Reset Settings:
   • Go to Settings > Advanced > Reset Settings > Powerwash.
   • Perform a Powerwash (factory reset). Note: This will erase all data, so back up your files first.

When to Contact a Professional

If the hard reset and additional steps don’t resolve the issue, it might indicate a hardware failure. In this case:

• Reach Out to Angeles Tech: Our team can diagnose and replace faulty touchpad components quickly and efficiently.

Need Help? For expert Chromebook repair services, contact us at info@angelestech.com or visit our Contact Page.